Privacy Policy

• We may need to share personal data in order to protect ourselves against fraudulent claims and to manage insurance and legal claims.
• We may need to share personal data to support our IT system providers to keep our systems secure. Each of the external companies we work with has been selected by us for their ability to provide what we need to our required specification, including their ability to handle sensitive data (like your personal information) securely and appropriately.
• We may need to share personal data when we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organization asking for it.
• We may share your information with other partners when we have your consent to do so.

TRANSFERS OF YOUR INFORMATION

Our third party service providers who process your information on our behalf may transfer your information outside the European Economic Area (EEA). Where such transfers occur, it is our policy that: a) they do not occur without our prior written authority; and b) that an appropriate transfer agreement is put in place to protect your information. If you would like to find out more about any such transfers, please contact [email protected]

AUTOMATED PROCESSING OF YOUR INFORMATION

Your personal information may be processed with automated methods to understand which GlowTech outlet you usually shop at, whether you have been shopping recently or not, and which products you purchase or which you might be interested in hearing about in future.

This data may include things like your age, gender and purchasing history or preferences. When your Personal Data is processed in this way it is used in summarised (by which we mean anonymised and aggregated) business reports, or to tailor news, offers and promotions we feel you will find most relevant. 

HOW LONG DO WE KEEP YOUR INFORMATION FOR?

• We keep personal data for a variety of purposes and for a variety of time periods. The general guidelines for how long we keep personal data are based on what is necessary and proportionate in our business, taking into consideration how and why we collected it and with particular reference to legal obligations that apply to our business.
• Where there is no legally defined time period for keeping data, we will keep your information for a time period based on relevant industry standards.
• Where there is no relevant industry standard, we will use a time limit that allows us to serve you as customers but also ensures we don’t keep your personal information for longer than we need to.

WHAT RIGHTS DO YOU HAVE?

• You can ask us for a copy of the personal information we hold about you.
• You can ask us about how we collect, share and use your personal information.
• You can ask us to update and correct your personal details.
• You can request that we restrict processing of your personal data in certain circumstances.
• You can object to processing that is carried out where we have decided that it is important for us as a business (legitimate interests).
• In certain circumstances, you may ask us to delete your personal information.
• You have a right to move your information (your right to Portability). Where you have provided information in a structured, commonly used and machine readable format we can share a digital copy of your information directly with you or another organisation.
• You can object to any automated decision making, including profiling, where the decision has a legal or significant impact on you.
• You have a right to request access to your personal information.
• You can change your mind wherever you give us your consent and withdraw that consent, such as for direct marketing.

In some circumstances there are limitations to your data protection rights and we may not always be required to or be able to complete your request. We will tell you why in these circumstances. When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.

Our email is [email protected]

Our address is:

If you wish to be removed from our email marketing list (opt-out), at any time, you can do so by clicking the “unsubscribe” link in any communication that we send. Alternatively, you can update all of your communication preferences by contacting us at [email protected]

You also have a right to lodge a complaint with a supervisory authority. In Ireland this is the Data Protection Commission (DPC).

You can contact the DPC via their website: https://www.dataprotection.ie/en/contact/how-contact-us.

If you are not a resident of Ireland you can find contact details for relevant supervisory authority for your country of residence here: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

LINKS TO THIRD PARTY SITES

From time to time we may provide links to other sites. This privacy statement only covers our Website and any website that we own and control. It does not cover links to other sites nor information collected by parties that own and control those sites or their use of cookies when you visit another site.

UPDATES TO THIS NOTICE

We will make changes to this notice from time to time, particularly when we change how we use your information and change our technology.

You can always find an up to date version of this notice displayed in store, or ask us for a copy. This notice was updated as of July 2025.