Refund and Returns Policy
1. PRIVACY STATEMENT Our Privacy Statement explains how we collect, store and use personal data about you when you access our website, shop with us or otherwise provide your personal data to us. These terms will apply regardless of how the Website is accessed and will cover any technologies or devices by which GlowTech make the Website available to you. Further details can be found at Privacy Policy.
By using this Website, you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.
2. TERMS OF SALE By placing an order you are offering to purchase a product on and subject to the following Terms. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information. In order to contract with us you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us or a Paypal account. GlowTech retains the right to refuse any request made by you, and reserves the right to close your GlowTech online account. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of products and services may fluctuate. All prices advertised are subject to such changes. Please be aware that some of the goods sold through our Websites may not be suitable for children under 18 years of age.
3. OUR CONTRACT This Website is operated by GlowTech Retailing. Unless we say otherwise, we use the terms “GlowTech”, “we” and “us” in this Section A (being the “Website Terms”) to refer to GlowTech. If you have any questions, whether about our products and services, this website or otherwise, please contact us by email.
HOW THE CONTRACT IS FORMED After placing an order, you will receive an email from GlowTech acknowledging that we have received your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or service. All orders are subject to acceptance by GlowTech, if we do not accept order you will be notified by email.
4. PRICING Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. The prices on the Website include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Costs Guide. Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation. You may pay using Visa, MasterCard credit/debit cards, Maestro cards, PayPal and. Your credit/debit card payment will be made through a secure Website. All payments are subject to authorization by the card issuer. Card payments are subject to validation checks and authorization by your card issuer. If your card issuer fails to authorize the payment to us, we will not be liable for any delay or non-delivery, and may not be able to form a Contract with you or we will not be able to proceed with your order. GlowTech must receive full payment for the order at the time the order is processed and before the product is dispatched. The Website may contain inaccuracies, typographical errors or other errors and may not always be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the Website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
5. PAYMENT Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted. Order payments made by PayPal are made at the time of order confirmation. Personal information provided during the order and registration process as a glowtech.ie customer should be true, accurate, current and complete in all respects. If any information changes, please contact us or update your online account details accordingly.
6. STOCK AVAILABILITY All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we will send you an email advising you that we are unable to fulfil your order or one of our team will contact you.
7. REFUSAL OF ORDER GlowTech reserves the right to withdraw any products from this Website at any time and / or remove or edit any materials or content on this Website. Whilst we will use our reasonable endeavors to authorize payments submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an acknowledgement of receipt, which we reserve the right to do at any time, at our sole discretion. GlowTech will not be liable to you or any other third party by reason of our withdrawing any product from this Website, removing or editing any materials or content on this Website or for refusing to process or accept an order after we have received it or sent you an acknowledgement of receipt..
8. NO RETURNS DUE TO HYGIENE/CUSTOMISATION Please read this section carefully. Due to the specific nature of our products (e.g., hygiene-sensitive items, intimate apparel, cosmetics, or custom-made goods), we do not accept returns or exchanges. For health, safety, and hygiene reasons, and in compliance with consumer protection exceptions for sealed goods which are not suitable for return due to health protection or hygiene reasons, all sales are final once the product has been unsealed or the order has been processed. We do not offer refunds for “change of mind” or incorrect size selection. Please review your order carefully before confirming.
9. YOUR ORDER DELIVERY Subject to availability (see Clause 6 above), we will endeavour to fulfil your order for product(s) listed in the Order Confirmation within a reasonable period of time unless there are exceptional circumstances. If for any reason we cannot meet the delivery date, you will be kept informed. Once your order has been dispatched we will email you the details of your order to the email address provided. For the purpose of these Terms, “delivery” or “delivered” shall be deemed to have occurred upon delivery of the product (s) at the address specified by you when you completed your order or at a selected GlowTech or such other delivery method as shall be agreed between you and us.
10. FREE DELIVERY SERVICE By taking advantage of the Free Delivery service you agree to the following Terms: This offer will be applied automatically at the checkout. Otherwise, delivery charges apply. GlowTech reserves the right to (i) cancel this promotion and (ii) amend these Terms at any time.
11. INTERNATIONAL DELIVERY If your delivery address is outside of the EU, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
12. RISK AND TITLE Any products ordered will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery, whichever is later.
13. DEFECTIVE OR NON-WORKING PRODUCTS While we cannot accept returns for non-faulty items due to the hygiene/custom nature of our stock (as per Clause 8), we are committed to ensuring you receive a working product. Faulty Items Only: If you receive an item that is defective, damaged, or not working upon arrival, we can help. You must notify us within 48 hours of receipt if an item is faulty. Please contact us at glowtech.ie with:
- Your Order Number.
- A description of the fault.
- Photographic or video evidence of the defect. We will review your claim and, if the product is confirmed to be defective, we will offer a replacement. If a replacement is not available, we will resolve the issue via refund or store credit at our discretion. Do not return items without contacting us first. Unauthorised returns of hygiene/custom products will be disposed of immediately for safety reasons and will not be refunded.
14. DISCLAIMER OF LIABILITY Due to the nature of this Website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this Website unless otherwise expressly set out on this Website. All product descriptions, information and materials posted on this Website are provided “as is” and without warranties express, implied or otherwise howsoever arising. We warrant to you that any product purchased from us through this Website is of satisfactory quality. To the fullest extent permissible pursuant to law, we disclaim all other warranties of any kind, whether express or implied, in relation to the products. Our liability in connection with any product purchased through our Website is strictly limited to the purchase price of that product.
15. WRITTEN COMMUNICATIONS Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. You agree that e-mail can be used as a long-distance means of communication. GlowTech will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
16. WAIVER If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.
17. SEVERABILITY If any of these Terms or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
18. COMPLAINTS If you have a complaint about GlowTech, please contact us glowtech.ie
19. GOVERNING LAW & JURISDICTION These Terms shall be governed by and constructed in accordance with the laws of the country of origin and all disputes will be referred to the exclusive jurisdiction of that country.
20. ENTIRE AGREEMENT The above Terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and GlowTech.
